Booking Query
- How do I redeem my drinks or programme vouchers?
- I can't find tickets at the price I need
- When will I get my e-tickets?
- Are booking fees included in a refund?
- I can't find my e-ticket or confirmation email?
- Who can I contact regarding lost property?
Welcoming You Safely
- What safety and security measures are in place in the theatre?
- Will members of your team be wearing a face covering?
- Ventilation in our theatres
- Do I need to wear a face covering?
- Is there social distancing in place in the auditorium?
- What time do I need to get to the theatre?
Ticket Exchanges
- How do I exchange my tickets?
- I have submitted an exchange form. When will I get a response?
- I booked via a ticket agent. What can I do?
- Can I exchange my tickets to another production?
- Do I have to exchange all of the tickets in my booking?
- Can I redeem my DMT gift or credit voucher against drinks, programmes or merchandise?
Gielgud Theatre
- What is the running time of The Man Behind The Mask?
- Will there be signings after performances?
- What is the running time of To Kill A Mockingbird?
- Who will be in the cast of To Kill a Mockingbird at my performance?
- Is there a lower age limit for To Kill a Mockingbird?
- When will To Kill A Mockingbird be extending?
Noël Coward Theatre
- My voucher for Dear Evan Hansen isn't working
- Will there be a ticket lottery for Dear Evan Hansen?
- What is the running time of Dear Evan Hansen?
- Is there a lower age limit for Dear Evan Hansen?
- When will Dear Evan Hansen be extending?
- Are there bars and toilets at the Noel Coward Theatre?
Novello Theatre
- What is the running time of Mamma Mia?
- Who will be in the cast of Mamma Mia! at my performance?
- Is there a lower age limit for Mamma Mia?
- Is there a cloakroom or luggage storage at the Novello Theatre?
- How many steps are there to the auditorium?
- Is the theatre wheelchair accessible?
Prince Edward Theatre
- What is the running time of Mary Poppins?
- When will Mary Poppins be extending?
- Who will be in the cast of Mary Poppins at my performance?
- Is there a lower age limit for Mary Poppins?
- Is there a cloakroom or luggage storage at the Prince Edward Theatre?
- How many steps are there to the auditorium?
Prince of Wales Theatre
- What is the running time of The Book of Mormon?
- Who will be in the cast of The Book of Mormon at my performance?
- Is there a lower age limit for The Book of Mormon?
- Is there a cloakroom or luggage storage at the Prince of Wales Theatre?
- How many steps are there to the auditorium?
- Is the theatre wheelchair accessible?
Sondheim Theatre
- What is the running time of SSSSPOTY?
- When will Les Misérables be extending?
- What is the running time of Les Misérables?
- Who will be in Les Misérables at my performance?
- Is there a lower age limit for Les Misérables?
- Is there a cloakroom or luggage storage at the Sondheim Theatre?
Victoria Palace Theatre
- What is the running time of Hamilton?
- Who will be in the cast of Hamilton at my performance?
- Is there a lower age limit for Hamilton?
- Is there a cloakroom or luggage storage at the Victoria Palace Theatre?
- How many steps are there to the auditorium?
- Is the theatre wheelchair accessible?
Wyndham’s Theatre
- When will Life of Pi be extending?
- When will Life of Pi start?
- Is there a lower age limit for Life of Pi?
- Who will be in the cast of Life of Pi at my performance?
- Is there a cloakroom or luggage storage at Wyndham's Theatre?
- How many steps are there to the auditorium at Wyndham's Theatre?