Booking Query
- How do I redeem my drinks or programme vouchers?
- I can't find tickets at the price I need
- When will I get my e-tickets?
- Are booking fees included in a refund?
- I can't find my e-ticket or confirmation email?
- Who can I contact regarding lost property?
Keeping Safe
- Will members of your team be wearing a face covering?
- Proof of vaccination or negative COVID test
- Ventilation in our theatres
- What safety and security measures are in place in the theatre?
- What time do I need to get to the theatre?
- Is there social distancing in place in the auditorium?
Gielgud Theatre
- Is there a lower age limit for The Mirror and the Light?
- Will there be signings after performances?
- Who will be in the cast of The Mirror and the Light at my performance?
- When will The Mirror and the Light start?
- When will To Kill a Mockingbird start?
- Who will be in the cast of To Kill a Mockingbird at my performance?
Noël Coward Theatre
- Running time for 2:22 A Ghost Story
- Is there a lower age limit for 2:22 A Ghost Story?
- Who will be in 2:22 A Ghost Story at my performance?
- When will 2:22 A Ghost Story start?
- My voucher for Dear Evan Hansen isn't working
- Will there be a ticket lottery for Dear Evan Hansen?
Novello Theatre
- When will will Mamma Mia! start?
- Who will be in the cast of Mamma Mia! at my performance?
- Is there a lower age limit for Mamma Mia?
- Is there a cloakroom or luggage storage at the Novello Theatre?
- How many steps are there to the auditorium?
- Is the theatre wheelchair accessible?
Prince Edward Theatre
- Who will be in the cast of Mary Poppins at my performance?
- Is there a lower age limit for Mary Poppins?
- Is there a cloakroom or luggage storage at the Prince Edward Theatre?
- How many steps are there to the auditorium?
- Is the Prince Edward Theatre wheelchair accessible?
- Is there an access toilet?
Prince of Wales Theatre
- The Book of Mormon Fan Performance
- Is there a lower age limit for The Windsors: Endgame?
- Who will be in The Windsors: Endgame at my performance?
- When will The Windsors: Endgame start?
- When will The Book of Mormon start?
- Who will be in the cast of The Book of Mormon at my performance?
Sondheim Theatre
- When will Les Misérables start?
- Who will be in Les Misérables at my performance?
- Is there a cloakroom or luggage storage at the Sondheim Theatre?
- How many steps are there to the auditorium?
- Is the theatre wheelchair accessible?
- Is there an access toilet?
Victoria Palace Theatre
- When will Hamilton start?
- Who will be in the cast of Hamilton at my performance?
- Is there a lower age limit for Hamilton?
- Is there a cloakroom or luggage storage at the Victoria Palace Theatre?
- How many steps are there to the auditorium?
- Is the theatre wheelchair accessible?
Wyndham’s Theatre
- When will Leopoldstadt start?
- Is there a lower age limit for Leopoldstadt?
- Who will be in the cast of Leopoldstadt at my performance?
- When will Life of Pi start?
- Is there a lower age limit for Life of Pi?
- Who will be in the cast of Life of Pi at my performance?