Accessibility
- How can I book access tickets?
- What is Nimbus Disability and The Access Card?
- Why have we partnered with Nimbus Disability?
- How does Nimbus and The Access Card work?
- How do I link my Nimbus number with my DMT account?
- How do I apply to the DMT Accessibility Requirements Register?
General Query
- How can I contact DMT?
- Data and Privacy
- How do I redeem my drinks or programme vouchers?
- I can't find tickets at the price I need
- When will I get my e-tickets?
- Are booking fees included in a refund?
Welcoming You Safely
- What safety and security measures are in place in the theatre?
- Ventilation in our theatres
- Ventilation in our theatres
- Is there social distancing in place in the auditorium?
- What time do I need to get to the theatre?
- Can I pay with cash in the bars or for merchandise?
Ticket Exchanges
- How do I exchange my tickets?
- I booked via a ticket agent. What can I do?
- Can I exchange my tickets to another production?
- Do I have to exchange all of the tickets in my booking?
- Can I redeem my DMT gift or credit voucher against drinks, programmes or merchandise?
- What happens if a production or performance is cancelled?
Gielgud Theatre
- What is the running time of Oliver!?
- Is there a lower age limit for Oliver!?
- Who will be in the cast of Oliver! at my performance?
- What safety and security measures are in place in the Gielgud Theatre?
- Is there a cloakroom or luggage storage at the Gielgud Theatre?
- How many steps are there to the auditorium?
Noël Coward Theatre
- Is there a lower age limit for The Comedy About Spies?
- What is the running time of The Comedy About Spies?
- Who will be in the cast of The Comedy About Spies?
- Are there bars and toilets at the Noël Coward Theatre?
- What safety and security measures are in place in the Noël Coward Theatre?
- Is there a cloakroom or luggage storage at the Noël Coward Theatre?
Novello Theatre
- What is the running time of Mamma Mia?
- Who will be in the cast of Mamma Mia! at my performance?
- Is there a lower age limit for Mamma Mia?
- What safety and security measures are in place in the Novello Theatre?
- Is there a cloakroom or luggage storage at the Novello Theatre?
- How many steps are there to the auditorium?
Prince Edward Theatre
- What is the running time of MJ?
- Is there a lower age limit for MJ?
- Who will be in the cast of MJ at my performance?
- How do I book access tickets for MJ?
- What safety and security measures are in place in the Prince Edward Theatre?
- Is there a cloakroom or luggage storage at the Prince Edward Theatre?
Prince of Wales Theatre
- What is the running time of The Book of Mormon?
- Who will be in the cast of The Book of Mormon at my performance?
- Is there a lower age limit for The Book of Mormon?
- How do I book access tickets for The Book of Mormon?
- What safety and security measures are in place in the Prince of Wales Theatre?
- Is there a cloakroom or luggage storage at the Prince of Wales Theatre?
Sondheim Theatre
- What is the running time of Les Misérables?
- Who will be in Les Misérables at my performance?
- Is there a lower age limit for Les Misérables?
- When will Les Misérables be extending?
- How do I book access tickets for Les Misérables?
- Is there a lower age limit for The Stephen Sondheim Society Student Performer of the Year?
Victoria Palace Theatre
- What is the running time of Hamilton?
- Who will be in the cast of Hamilton at my performance?
- Is there a lower age limit for Hamilton?
- What safety and security measures are in place in the Victoria Palace Theatre?
- Is there a cloakroom or luggage storage at the Victoria Palace Theatre?
- How many steps are there to the auditorium?
Wyndham’s Theatre
- What is the running time of My Master Builder?
- Is there a lower age limit for My Master Builder?
- Who will be in the cast of My Master Builder at my performance?
- What can I do if I cannot attend my My Master Builder booking?
- What safety and security measures are in place in Wyndham's Theatre?
- Is there a cloakroom or luggage storage at Wyndham's Theatre?