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Delfont Mackintosh Theatres

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Home What's On Our Theatres Welcoming You Safely Security Pre-order drinks Hospitality Accessibility FAQs Contact us Groups Education Workshops Offers News Newsletter History Staff DMT+ Gift Vouchers Equality, Diversity & Inclusion Recruitment Privacy Modern Slavery Act Compliance Gender Pay Gap Reporting Terms and Conditions Disclaimer Cookies Terms of Use
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  1. Delfont Mackintosh Theatres
  2. Booking Query

Booking Query

Information and advice for general booking enquiries.

  • How do I redeem my drinks or programme vouchers?
  • I can't find tickets at the price I need
  • When will I get my e-tickets?
  • Are booking fees included in a refund?
  • I can't find my e-ticket or confirmation email?
  • Who can I contact regarding lost property?
  • I haven't received my refund
  • What happens if a production or performance is cancelled?
  • Am I able to pay with cash?
  • My credit voucher isn't working
  • Can I redeem my DMT gift or credit voucher against drinks, programmes or merchandise?
  • How and when will I get my tickets?
  • What do I do if I haven't received my gift vouchers or tickets in the post?
  • Can you guarantee a particular performer's appearance?
  • Are there bars and toilets at the theatre?
  • Can my tickets be posted to a different address from the billing address?
  • Can I bring children to a Delfont Mackintosh Theatre?
  • What is a restoration levy?
  • I booked a hotel or transport, will you reimburse me for this?
  • How much does it cost to call Delfont Mackintosh Theatres?
  • Is the seating plan an accurate representation of the auditorium?
  • When will your shows be extending?
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Delfont Mackintosh Theatres Ltd. Registered in England No. 2518625 Registered Office: 1 Bedford Square, London, WC1B 3RB.